Frequently Asked Questions
How do I know whether an item is available for my hire date?
To enquire, complete our contact form. Add a note in the message box if there are any special requirements, colours, theme etc. We will email you a quote once availability has been confirmed.
You can also email hello@ageinlights.co.uk
Which areas do you cover?
We cover South-East England
I would like to book with you. Do you ask for a deposit?
Fabulous. To secure your date and hire items we ask for a 50% deposit. Date and item availability will remain open until we receive your deposit. The balance is required 28 days prior to the event.
Do you require a damage deposit?
We do not take a damage deposit, however our Terms and Conditions of contract state that in the event of any damage caused to our items by the hirer, any of their guests or any venue staff, the hirer will then be invoiced for repair or replacement after the event has finished.
Are you insured?
Yes. We have full Public Liability Insurance. Should your venue require a copy of our insurance, please let us know and we will forward the relevant documentation.
Do you offer discounts or promotions?
Yes, if you book multiple hire items, we will offer you a discount. We will email your quotation once availability has been confirmed.
What size are the light up numbers?
Our numbers are 4ft/120cm tall and are handmade by a UK based company.
Do the numbers/light bulbs get hot?
We use the original fairground style Cabochon LED lights. They do not get hot like standard household lightbulbs. However, we would ask that guests do not touch the numbers/lights once we have setup at your venue.
Do you offer different colour bulbs?
Yes we can provide a variety of coloured bulb caps. Bright white lights will be provided unless another colour is specified at time of booking. We also offer uplighters as a fixed colour or colour changing effect for mood lighting around your venue.
When planning my event, where should the numbers be placed?
For the safety of all guests the numbers should be placed against a wall or backdrop. Each number requires mains power. We will provide a 5m extension lead if required.
Do you setup the hire items?
Yes. We offer a full installation and setup service for all hire items from AGE IN LIGHTS. This service is included within your hire price.
I have bought lots of my own decorations to display too. Can you help with displaying our purchased items to save us some time?
Yes, we would be delighted to help with displaying your items. We provide a variety of on-the-day services all coordinated by our experienced venue stylists. Email hello@ageinlights.co.uk for a bespoke quotation to suit your requirements.
When will you deliver and collect?
Delivery and collection times will vary depending on the time you have access to your venue and when your event finishes. We will always confirm timings with you prior to your hire date. There may be a supplementary charge for collections after midnight.
Are there any safety details to observe for hire items?
For health and safety reasons we ask that hire items are not moved once setup. No guests are permitted to climb or sit on the props during the hire period. We also ask that no food or drinks are placed on any of our light up numbers.
I am having an outdoor event; can the numbers be placed outside?
Our numbers are designed for indoor use. However, they can be setup within marquees, igloos, bell tents and tipis with a solid even floor and covered sides. Please bear in mind that they will require mains power.
Can I add items to my booking?
We will happily add items to your booking subject to availability and any additional costs. Please email hello@ageinlights.co.uk
How much is delivery?
Our delivery/collection fee is calculated from our base in Edenbridge, Kent. This is the total price to reflect two round trips for delivery and then collection.
0-15 miles – free delivery
I have a question not answered in the above FAQ section
Please use our Contact Form
Email: hello@ageinlights.co.uk